Frequently Asked Questions
Everything you need to know about shopping at ALAND, from shipping to style advice.
How long does shipping take for international orders?
International orders typically arrive within 7 to 14 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate items from various designers, we recommend checking the specific measurements for each piece to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products sold on ALAND authentic?
Yes, we guarantee that all products sold on ALAND are 100% authentic. We work directly with designers and authorized distributors to bring you genuine fashion.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.